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Mission Statement:
"To provide Moai's customers with excellence in customer support and a centralized single-point of contact for question and problem resolution"
Our Technical Support group is dedicated to helping Moai customers develop and operate successful business solutions. Customers who use our technical support program receive unlimited access to Moai TechSupport through phone, email and fax. When any question or concern is presented, the support team member works to resolve the issue immediately. Moai's TechSupport department is comprised of engineers who understand Moai solutions thoroughly. Moai's goal is to offer customers the best support system, from online queries to direct human contact. Our Support channels are always open.


Service Offerings:
Moai provides a number of tailored service offerings to meet your business needs:
12 x 5 Technical Support
24 x 7 Priority One technical support coverage (production impacting issues)
Web access to Moai's production documentation
Web access to software patches (FTP)
Customer issue response within 15 minutes
FTP access to download current Moai software


Contact Technical Support:
Your private number

techsupport@moai.com
412.202.2465 (fax)

Hours of Operation:
Monday through Friday from 5:00 am to 4:00 pm (PST)

 

Contact Moai
Phone:
412.454.5550
Fax:
412.202.2465
Email:
information@moai.com
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