"To provide Moai's customers with excellence
in customer support and a centralized single-point
of contact for question and problem resolution"
Technical Support group is dedicated to helping
Moai customers develop and operate successful business
solutions. Customers who use our technical support
program receive unlimited access to Moai TechSupport
through phone, email and fax. When
any question or concern is presented, the support
team member works to resolve the issue immediately.
Moai's TechSupport department is comprised of
engineers who understand Moai solutions thoroughly.
Moai's goal is to offer customers the best support
system, from online queries to direct human contact.
Our Support channels are always open.
Moai provides a number of tailored service offerings
to meet your business needs:
12 x 5 Technical Support
24 x 7 Priority One technical support coverage
(production impacting issues)
Web access to Moai's production documentation
Web access to software patches (FTP)
Customer issue response within 15 minutes
FTP access to download current Moai software
Your private number
Monday through Friday from 5:00 am to 4:00 pm (PST)